Cancellation Policy & Form

Right of cancellation for consumers

(A consumer is any natural person entering into a legal transaction for a purpose that cannot be attributed to their commercial or to their independent vocational activity.)

Notice of cancellation

Right of cancellation

You have the right to cancel this agreement without stating reasons within fourteen (14) days. The cancellation period is fourteen (14) days from the date when you or a third party nominated by you, who is not the carrier, have received the goods.

To exercise your right to cancel, you are required to notify us of your decision by sending a clear statement (e.g. a letter sent by post, fax or email), which cancels this agreement. Please forward this written statement to us (Fa. Kaufman Trade Ltd. & Co KG, z.Hd. Mister D. Kaufman, Werdohler Landstr. 230, D-58513 Luedenscheid, telephone +49 (0)2351-6713215, Fax: +49 (0)2351-6713216, Email: You can also use the cancellation form provided, which is however not obligatory.

If you make use of your right of cancellation, we will send you a confirmation (for example via Email) of your cancellation, immediately.

To comply with the cancellation period, it is sufficient for your notice exercising the right to cancel to be sent before the end of the cancellation period.

Consequences of the cancellation

If you cancel this agreement, we are obligated to refund you immediately – and at the latest within fourteen (14) days from the date that your notice cancelling this contract was received by us. We shall refund all the payments received by us from you, including delivery charges (with the exception of surcharges due to your request for a different delivery method than the cheapest standard delivery offered by us).

We shall use the same payment method for the refund that you used for the original transaction, unless explicitly agreed otherwise with you; in no circumstances shall you incur charges for this refund. We may withhold the refund until we have received the goods back, or until you have provided proof of returning the goods, whichever is earlier. You must return or submit the goods immediately to us, Kaufman Trade Ltd. & Co KG, and in any case at the latest within fourteen (14) days from the date when you notified us of the cancellation of this contract. The notice period shall be deemed as met, if you send the goods before expiry of the fourteen (14)-day cancellation period.

You shall bear the direct costs for the return of the goods. You shall only be held liable for any diminished value of the goods, if this diminished value results from handling other than what is necessary to ascertain the nature, qualities and functioning of the goods.

Exclusion of the right of cancellation

Goods which are not prefabricated and for whose production an individual selection or stipulation by the customer is decisive or which are specifically tailored to the personal needs of the customer shall be excluded from the right of cancellation for distance selling agreements.

End of notice of cancellation


Download Cancellation Form (doc)